Voucher Terms & Conditions
We fundamentally distinguish between Gift Vouchers (purchased by the customer) and Promotional Vouchers / Discount Codes (issued free of charge for specific marketing events with defined conditions).
1. Gift Vouchers (Purchased Vouchers)
1.1. Gift vouchers will be made available to you immediately after full payment is received, either via email as a PDF document or by mail as a physical gift card.
1.2. Gift vouchers can be redeemed to purchase items in our online shop. Multiple gift vouchers can be combined in a single order. However, combining gift vouchers with promotional vouchers / discount codes is excluded.
1.3. Our gift vouchers are not tied to any minimum order value.
1.4. Gift vouchers remain valid for 3 years, starting from the end of the year in which they were purchased (statutory limitation period).
1.5. If the value of the gift voucher is insufficient to cover the order total, the difference can be paid using any of the available payment methods. If the full voucher amount is not used in a single order, the remaining balance will remain credited to the voucher for the rest of its validity period.
1.6. Cash payout of the voucher value as well as retroactive application to orders already placed is strictly excluded.
2. Promotional Vouchers and Discount Codes
Unless otherwise stated in the specific terms of a promotional voucher or discount code, the following conditions apply:
2.1. Redemption & Combination:
Each discount code can only be used once per customer and per transaction.
Only one discount code can be applied per order; combining multiple discount codes is not permitted.
Cash payouts or any other form of cash settlement/interest on discount codes are not possible.
Discount codes issued to a specific customer are non-transferable and excluded from resale.
Depending on the promotion, specific products or product categories may be excluded from redemption.
2.2. Validity Period:
Promotional vouchers are valid only during the specified timeframe. Once the validity period expires, discount codes can no longer be redeemed. Extensions are not possible.
2.3. Minimum Order Value & Partial Cancellation:
Any applicable minimum order value will always be specified in the promotion details (e.g., newsletter discount codes are valid for minimum order values of €30 or more).
If you exercise your statutory right of cancellation for a portion of your order, causing the total value of the retained goods to fall below the minimum order value of the promotion, the discount expires retroactively for the retained items. In this case, the regular price of the retained items will be offset against the refund amount for the returned items.
2.4. Return of Items & Refunds:
If you exercise your right of cancellation or return goods for any other reason, only the reduced purchase price actually paid will be refunded. There is no entitlement to a refund or reissuance of the promotional voucher.
2.5. Allocation Across Multiple Items:
If a discount code is applied to an order consisting of multiple items (cart discount), we reserve the right to allocate the discount amount proportionally across the individual items. In the event of a partial return, only the reduced purchase price allocated to the specific returned item will be refunded.